If you change your mind, you may return your purchase to us within 30 days of the date you received it, no questions asked. We'll give you a store credit voucher or refund in an amount equal to the price you paid for the product, less our shipping costs. Please send it back to us in its original packaging. Contact us to arrange a return.
It may take 1-5 business days for your return to reach the warehouse. Once it is received and inspected (usually within 48 hours of receipt) your refund will be processed and automatically applied to your credit card, PayPal or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-6 business days after your credit is applied for it to post to your account. Once the credit is processed you will receive an email confirmation.
Yes! Huut understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorised access.
No, we cannot deliver to PO boxes or Parcel Lockers because they're usually too small to accept most of the items we sell. Most of our goods are delivered by courier or specialist furniture carrier directly to your door and require a signature upon delivery.
Our partners may accidentally ship the wrong item to you. If you have received an incorrect item, let us know as soon as you can, ideally within 3 business days of receiving your delivery. We will offer to send you the correct item and arrange for the pick up and return of the incorrectly shipped item at no cost to you.
Our items ship out from multiple warehouses around Australia and this means different products will ship from different locations and may not arrive at the same time. Once an item has left our warehouse you will be sent a "shipped" email confirmation with tracking details. The email will specify which items have shipped and you will receive a separate email for items from multiple warehouses.
If the tracking for the missing items shows as delivered then please let us know within 3 business days which item is missing and we will further investigate this.
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