Shipping & Returns

Delivery

Huut charges for shipping. Costs depend on item size, shape, and weight. Some items are shipped for FREE.

Delivery times also vary based on products ordered. Some products can be shipped out right away and will take 1-5 business days to arrive at your door. As soon as your item has left the warehouse you will be notified via email and be able to track your order online. Our standard shipping arrangement will require a signature upon delivery

HUUT only ships within Australia.

All Huut orders are delivered during business hours. If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations. Carriers are unfortunately not able to specify an exact delivery time for small to medium items, but for large items, carriers can advise morning or afternoon for delivery. We are currently unable to cater to any additional delivery requests including, but not limited to: express shipping, selection of specific delivery date or time, weekend deliveries, reserving or holding stock in our or our partner’s warehouse, consolidation of multiple orders or consolidation of items in an order if they are dispatched from more than one location.

Upon arrival of your package, please note any damage to the box as well as any damage to the item itself. If you feel that the damage to an item or a box is too severe please refuse the package. There is no need to refuse all delivered packages if most are in good condition.

Change of mind returns

 

We want you to feel confident when buying on Huut.com.au. Should you change your mind about a purchase you have made with us, you have the option of returning the item within 30 days of having received it and can opt for store credit or a full refund.

RETURN ELIGIBILITY
  • We require the returned product(s) to be unused and in the original packaging. Any items that are not returned to us in the original packaging and/or in original condition will incur an additional handling fee (deducted from your refund). This also includes not packing the item up sufficiently to avoid damage in transit back to us. Please use the packing material the item was sent with.
  • For health and hygiene reasons, the following items are not eligible for a change of mind return: mattresses, bed linen and pillows.
  • Items that were in clearance on the date of purchase are not eligible for a change of mind return.

Please note: you will need to complete the online process for each parcel you are returning, please submit a return request.

Damage of faulty returns

In the unlikely event that your item arrives damaged or faulty, please notify Huut within 30 days of receiving the item for a replacement (if available), store credit or a refund. Please submit a damage / faulty return request to our Customer Care Team to assist with organising your return.

You may be required to send us images of the damage for further assessment. Huut will give you the option to arrange a replacement for part/whole of the item, or provide you with a store credit or a refund. Any refund is made back to the payment option you chose with your original order. Please do not attempt to return the items before speaking to one of our specialists (you may be responsible for any associated expenses if you do so).

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.

Warranty claim

Huut works closely with suppliers to ensure all products have appropriate warranties. Please contact our Customer Care Team via the Contact Us to submit a warranty claim. You may be required to send us images of the damage to aid in our assessments. We will then contact the supplier to finalise your warranty claim. Please do not attempt to return an item before speaking to one of our specialists (you may be responsible for any associated expenses).

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.

$1 Days
$2 Hours
$3 Minutes
$4 Seconds